CX Pathfinder for Success Tracks
Turn your technology into business value faster
This assessment helps you identify the Success Track level that provide the
most
value based on your priorities and use case.
Please select the IT use case you are currently or considering to adopt.
CX Pathfinder for Success Tracks
Turn your technology into business value faster
CX Pathfinder for Success Tracks
Turn your technology into business value faster
CX Pathfinder for Success Tracks
Turn your technology into business value faster
CX Pathfinder for Success Tracks
Turn your technology into business value faster
CX Pathfinder for Success Tracks
Turn your technology into business value faster
Expert Resources
Rank the following capabilities in order from most important (1) to least important (4) based on your priorities.
Trusted Support
Rank the following capabilities in order from most important (1) to least important (4) based on your priorities.
Insight and Analytics
Rank the following capabilities in order from most important (1) to least important (4) based on your priorities.
Contextual Learning
Rank the following capabilities in order from most important (1) to least important (4) based on your priorities.
Success Track for Campus Network: Level
When you are onboarding new technologies, you want to realize their business value as fast as possible. Introducing Success Track for Campus Network, designed to help you realize full value from your Cisco Digital Network Architecture (DNA) solution investments faster.
Success Track for Campus Network Level is the recommended level based on your specific requirements to support Network Device Onboarding Campus Software Image Management Campus Network Assurance Campus Network Segmentation Scalable Access Policy, helping you get the most from your network.
Level 1 builds on our world-class Smart Net Total Care offer, providing you with world-class Trusted Support. It has then been bundled with several other valuable capabilities. Expert Resources provides access to live best practices webinars with Cisco experts to help you design, implement and operate new technologies.
Insights and Analytics provides enhanced visibility into your network infrastructure for asset management, incident resolution, and proactive identification of potential risks.
Finally, Contextual Learning provides your staff with resources to further develop their skillsets to meet the changing technology landscape and boost productivity. Cisco also provides a single digital interface to engage and manage your technology use cases and Success Tracks resources, via CX Cloud.
Below are only a few examples of the feature benefits available to you in each of the capabilities in Level 1.
Level 2 builds on our Solution Support offer that provides a single point of contact and technical expertise with Trusted Support to resolve complex issues in multivendor environments faster than product support alone. Expert Resources include new 1-1 personalized coaching sessions, which provide expert recommendations to enable you with onboarding, adoption, and usage of complex solutions through custom interactions.
You also get Insights and Analytics that offer proactive insights from our flagship Business Critical Services, like automated fault management to proactively detect device crashes and automatically open cases; regulatory compliance checks and risk mitigation checks to quell risk, as well as new optimal software versions to identify best versions for upgrade.
Finally, Contextual Learning provides applied learning resources, such as virtual labs to test configurations and certification preparation to scale outcomes faster. Cisco also provides a single digital interface to engage and manage Cisco technologies by IT use cases and Success Tracks capabilities and resources, via CX Cloud. Level 1 is included.
Level 3 Expert Resources includes our flagship Business Critical Services of high touch ongoing expert engagements that provide tailored analysis and recommendations to architect, validate design, minimize deployment risk, and optimize IT operations.
Insights and Analytics include new insights such as predictive operational insights to help maintain a healthy infrastructure and architecture insights that provide insights that guide transformation planning as new technologies are deployed, bundled with Solution Support which provides technical expertise to resolve complex issues in multivendor environments and critical onsite RMA to mitigate risk for Trusted Support.
Finally, Contextual Learning includes customized group training to expand workforce skillset to optimize IT. Cisco also provides a single digital interface to engage and manage Cisco technologies by IT use cases and Success Tracks capabilities and resources, via CX Cloud. Levels 1-2 are included.
Below are only a few examples of the feature benefits available to you in each of the capabilities in Level 3.
Level 4 Expert Resources includes Cisco Managed Services operational outcomes management and embedded experts to directly monitor and manage your operations with service level objectives and key performance indicators aligned to specific IT use cases and outcomes for Trusted Support.
Insights and Analytics include operational KPIs that monitors capacity and performance of managed components to minimize service disruption and risk mitigation KPIs which provides proactive identification of incidents, correlations, and automation actions to reduce overall business risk.
Finally, Contextual Learning provides a guided learning path with personalized mentor to advance skillset and knowledge to accelerate time to value. Cisco also provides a single digital interface to engage and manage Cisco technologies by IT use cases and Success Tracks capabilities and resources, via CX Cloud. Levels 1-3 are included.
Below are only a few examples of the feature benefits available to you in each of the capabilities in Level 4.
Level 1
Expert Resources
Trusted Support
Insights and Analytics
Contextual Learning
Level 2
Expert Resources
Trusted Support
Insights and Analytics
Contextual Learning
Level 3
Expert Resources
Trusted Support
Insights and Analytics
Contextual Learning
Level 4
Expert Resources
Trusted Support
Insights and Analytics
Contextual Learning
Accelerating time to value for your Cisco solutions
Built from our existing services portfolio and new features, Success Tracks is a comprehensive suite of service solutions that provides right experience at the right time as you navigate your technology journey.
Success Tracks are available in four levels, each with a suite of capabilities that build on the other – expert resources, trusted support, insights and analytics, and contextual learning, to meet your specific needs. You choose the right level that aligns with your budget, resources, and IT environment. From strategy, design, deployment, and optimizing your network to directly managing your operations, we are here to simplify your path to success, so you realize value faster at every step of your journey.
Your personalized guided journey to success
CX Cloud is the digital interface for accessing the capabilities and resources provided as part of the Cisco Customer Experience Success Tracks portfolio. Additionally, it provides a personalized, guided journey along a proven adoption path with its Lifecycle feature. This results in you being able to manage your Cisco technologies and Success Tracks features at your fingertips through this single pane of glass. For example, CX Cloud provides you with:
Expert best practices and proven methodologies focused on industry wide solutions to guide you through every step of your lifecycle journey.
Proactive and prescriptive service options to detect, prevent, and solve issues quickly to keep your infrastructure running at peak performance.
AI/ML-driven analytics that provide proactive and predictive insights to recognize potential problems, optimize operations, and accelerate technology transitions.
Contextual learning and certification resources to expand workforce skills and knowledge to be more efficient and effective for the future.
Enabling IT to support complex transitions at the speed of business
Network Device Onboarding uses the Plug and Play functionality of Cisco DNA Center to provide an automated way to remotely onboard new devices. This enables the quick deployment of new devices and services while reducing manual efforts. It is also critical for promoting consistency. The creation of standardized templates as part of the workflow facilitates the implementation of standards and compliance with applicable regulatory requirements. Consistency then leads to a reduction of incidents and greater network availability. The resulting time saved through the use of the Plug and Play features and workflow will allow greater emphasis on innovation while continuing to meet the changing demands of the business.
Leveraging the technical components and workflows associated with Network Device Onboarding will provide the following benefits. Coupling it with Cisco CX Success Tracks will help you realize them more quickly.
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Increased speed of implementing new services and sites, white reducing risk
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Improve network flexibility and reliability for better application and service availability
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Improve digital network readiness through increased network automation
The Software Image Management (SWIM) capabilities within Cisco DNA Center provides the you the ability automatically download images, specify the versions that will be used as standards within the environment and greatly reduces the time needed to perform device upgrades. The consistency that is brought about by leveraging SWIM will result in a more stable, deterministic environment which can lead to greater network availability. The ability to quickly perform device upgrades also allows you to swiftly mitigate risks associated with security vulnerabilities and software defects. Finally, the SWIM functionality facilitates the implementation of new services as technology and business requirements evolve.
Success Tracks can help you dramatically accelerate your business outcomes, by simplifying and accelerating your technology journey.
The increase in the number of devices connected to your network and the Internet of Things (IoT) means that your team needs to manage - more efficiently than ever before - a growing, complex network. More clients, whether they are wired or wireless, more bandwidth-demanding applications, and more services depend on reliable, consistent, and secure network systems.
Cisco CX Success Track for Cisco DNA Assurance helps you get the most from your network, so you can proactively monitor your network, gather and process information from your devices, applications, and users and see all of the information you need in a single, easy-to-use dashboard for managing your analytics tasks.
Campus Network Segmentation allows you to easily manage security policies through scalable groups. These groups represent users and devices based upon attributes like role, function and location, rather than IP addresses. The groups then form the basis of security policies, centrally managed on Cisco DNAC and enforced across the network fabric. The communications between members within a group can be controlled for a deeper level of security, which is called micro-segmenting. While macro-segmenting isolates traffic between groups, micro-segmenting controls communications for members within the same group.
Success Tracks can help you dramatically accelerate your business outcomes, by simplifying and accelerating your technology journey.
operational effectiveness, enhancing the workforce experience, and increasing security and compliance. SAP creates visibility as to how users and devices interact on your network and continually validates that policy. With so many entry points into the network, policy must be pervasive across the entire organization, incorporating user and device profiles and policies that govern access.
Success Tracks can help you dramatically accelerate your business outcomes, by simplifying and accelerating your technology journey.
For more information, contact Cisco CX representative or Cisco partner to get started today.