CX Pathfinder for Success Tracks

This assessment helps you identify the Success Track level that provides
key capabilities that best addresses your priorities for your technology solution.

Which technology solutions are you interested in supporting:

Campus Network

Data Center Network

Integrated Secure Operations

Please select the use case you are currently or considering to adopt.

Network Device Onboarding Campus Software Image Management Campus Network Assurance Campus Network Segmentation Scalable Access Policy

Please select the use case you are currently or considering to adopt.

Network provisioning and operations Network automation and programmability Distributed networking

Please select the use case you are currently or considering to adopt.

Secure Endpoint

Expert Resources

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Most Least

Live one-to-many Ask-the-Expert webinars with specialists to address commonly known adoption issues

1 2 3 4

One-on-One coaching sessions with experts to speed adoption of complex solutions.

1 2 3 4

Engage with experts for ongoing analysis and guidance to build high performing and secure infrastructures.

1 2 3 4

Experts directly manage the operational health of the IT environment and maximize availability.

1 2 3 4

Trusted Support

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Most Least

24x7 highly responsive product level support with 1-hour response times with 8x5xNBD RMA.

1 2 3 4

Primary point of contact to provide multivendor support coordination with 30-min critical response and 24x7x4 hour RMA.

1 2 3 4

Centralized solution level support for multivendor environments with 15-min response and on-site RMA coverage.

1 2 3 4

Cisco experts directly monitor, manage, and remediate issues within your IT environment.

1 2 3 4

Insight and Analytics

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Most Least

Digitally manage assets and coverage and automated technical support engagement.

1 2 3 4

Insights and automation for proactive maintenance to reduce network disruptions.

1 2 3 4

Automated benchmarking of your operational performance against industry peers and visibility into critical risk assets.

1 2 3 4

Outsourced managed experts provide operational and risk mitigation KPIs and SLO reporting.

1 2 3 4

Contextual Learning

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Most Least

Direct access to digital self-serve training resources and modules to find answers quickly.

1 2 3 4

Applied learning resources with hands-on virtual labs and Cisco certification prep.

1 2 3 4

Expand workforce skillset and team collaboration with customized group training.

1 2 3 4

Guided learning path with personalized mentor to advance skills and knowledge.

1 2 3 4

Network Device Onboarding Campus Software Image Management Campus Network Assurance Campus Network Segmentation Scalable Access Policy Network provisioning and operations Network automation and programmability Distributed network Endpoint Protection

Success Track for Campus NetworkData Center NetworkIntegrated Secure Operations: Level

When you are onboarding new technologies, you want to realize their business value as fast as possible. Introducing Cisco Success Track for Campus NetworkData Center Network Integrated Secure Operations, designed to help you realize full value from your Network Device OnboardingCampus Software Image Management Campus Network AssuranceCampus Network SegmentationScalable Access Policy Network provisioning and operations Network automation and programmabilityDistributed networkingEndpoint Protection use case faster.

Network Device Onboarding uses the plug and play functionality of Cisco DNA Center to provide an automated way to remotely onboard new devices. This enables the quick deployment of new devices and services while reducing manual efforts. It is also critical for promoting consistency.

Campus Software Image Management (SWIM) capabilities within Cisco DNA Center provide you with the ability to automatically download images, specify the versions that will be used as standards within the environment, and greatly reduces the time needed to perform device upgrades. By leveraging SWIM, you gain a more stable, deterministic environment which can lead to greater network availability.

Campus Network Assurance helps you get the most from your network, so you can proactively monitor your network, gather and process information from your devices, applications, and users and see all of the information you need in a single, easy-to-use dashboard for managing your analytics tasks.

Campus Network Segmentation allows you to easily manage security policies through scalable groups. These groups represent users and devices based upon attributes like role, function and location, rather than IP addresses. The groups then form the basis of security policies, centrally managed on Cisco DNAC and enforced across the network fabric.

Scalable Access Policy enables IT transformation by improving operational effectiveness, enhancing the workforce experience, and increasing security and compliance. Scalable Access Policy creates visibility as to how users and devices interact on your network and continually validates that policy. With so many entry points into the network, policy must be pervasive across the entire organization, incorporating user and device profiles and policies that govern access.

Network Provisioning and Operations helps save time and simplifies data center network management and operations through embedded tools built into the Application Policy Infrastructure Controller to get a single point of automation, orchestration, and troubleshooting in one interface.

Network Automation and Programmability helps to optimize your network administration workflows by leveraging programmability of APIs to perform complex functions in the data center.

Distributed Networking helps reduce the complexity of scaling your environment as needed across geographies while applying a consistent and uniform policy model to increase your application availability anytime and everywhere you need it – a private, public, and hybrid cloud.

Endpoint Protection makes it easy to establish protection, detection, response, and user access coverage to defend against every threat to your endpoints. We bring together Endpoint Protection Platform and Endpoint Detection and Response for a unified and more complete solution. This helps stop breaches and block malware, then rapidly detects, contains, and remediates advanced threats that evade front-line defenses.

Success Track for Campus NetworkData Center NetworkIntegrated Secure Operations Level is the recommended level based on your specific requirements to support Network Device Onboarding Campus Software Image ManagementCampus Network AssuranceCampus Network Segmentation Scalable Access Policy Network provisioning and operationNetwork automation and programmabilityDistributed networking Endpoint Protection, helping you get the most from your use case.

Level 1 builds on our world-class product level support offer, providing you with world-class Trusted Support and has then been bundled with new expert resources, insights, and learning. Expert Resources provides access to live best practices webinars with Cisco experts to help you design, implement and operate new technologies.

Insights and Analytics provides enhanced visibility into your network infrastructure for asset management, incident resolution, proactive identification of potential risks, and more.

Finally, Contextual Learning provides your staff with resources to further develop their skillsets to meet the changing technology landscape and boost productivity. Cisco also provides a single digital interface to engage and manage your technology use cases and Success Tracks resources, via Cisco Customer Experience (CX).

Below are only a few examples of the feature benefits available to you in each of the capabilities in Level 1.

Level 2 builds on our Solution Support offer that provides a single point of contact and technical expertise with Trusted Support to resolve complex issues in multivendor environments.. Expert Resources include new one-on-one personalized coaching sessions, which provide expert recommendations to speed onboarding, adoption, and usage of complex solutions with custom guidance.

You also get Insights and Analytics that offer proactive insights including automated fault management to proactively detect device crashes and automatically open cases, regulatory compliance checks and risk mitigation checks to quell risk, to identify optimal versions to upgrade, and much more.

Finally, Contextual Learning provides applied learning resources, such as virtual labs to test configurations and certification preparation to scale outcomes faster. Cisco also provides a single digital interface to engage and manage Cisco technologies by IT use cases and Success Tracks capabilities and resources, via CX Cloud. Level 1 features are included.

Level 3 Expert Resources includes our flagship Business Critical Services of high touch ongoing expert engagements that provide tailored analysis and recommendations to architect, validate design, minimize deployment risk, and optimize IT operations.

Insights and Analytics include new insights such as predictive operational insights to help maintain a healthy infrastructure and architecture insights that provide insights that guide transformation planning as new technologies are deployed, bundled with Solution Support which provides expertise to resolve complex issues in multivendor environments and critical onsite RMA to mitigate risk for Trusted Support.

Finally, Contextual Learning includes customized group training to expand workforce skillset to optimize IT. Cisco also provides a single digital interface to engage and manage Cisco technologies by IT use cases and Success Tracks capabilities and resources, via CX Cloud. Levels 1-2 features are included.

Below are only a few examples of the feature benefits available to you in each of the capabilities in Level 3.

Level 4 Expert Resources includes Cisco Managed Services operational outcomes management and embedded experts to directly monitor and manage your operations with service level objectives and key performance indicators aligned to specific IT use cases and outcomes for Trusted Support.

Insights and Analytics include operational KPIs that monitors capacity and performance of managed components to minimize service disruption and risk mitigation KPIs which provides proactive identification of incidents, correlations, and automation actions to reduce overall business risk.

Finally, Contextual Learning provides a guided learning path with personalized mentor to advance skillset and knowledge to accelerate time to value. Cisco also provides a single digital interface to engage and manage Cisco technologies by IT use cases and Success Tracks capabilities and resources, via CX Cloud. Levels 1-3 features are included.

Below are only a few examples of the feature benefits available to you in each of the capabilities in Level 4.

Level 1

Expert Resources

Cisco DNA Center Project Planning Best Practices Planning Best Practices Ask the Expert Cisco DNA Center Feature Overview Ask the Expert Cisco DNA Center Wireless Assurance Ask the Expert Understanding Core Principles of Cisco Software-Defined Access Ask the Expert Cisco ISE SDA Segmentation Overview Ask the Expert Interactive session with Cisco specialists to learn about Cisco ACI deployment best practices Live Ask-The-Experts webinar to explore and apply modern DevOps trends to Cisco ACI fabric Interactive webinar with experts to simplify transformation of network with Multi-Pod and Multi-Site architectures Use case overview and planning for endpoint protection best practices webinar

Trusted Support

24/7, one-hour response and next day RMA

Insights and Analytics

Personalized alerts for network device faults like memory, CPU and switch port congestion View Security Advisories applicable to your network devices and environment Improve visibility of client and network device activity with data correlated from multiple sources License view to be able to see both Cisco DNA Center and Identity Services Engine licensing required for SD-Access solutions and identify licensing gaps or issues License view to be able to see both Cisco DNA Center and Identity Services Engine licensing required for SD-Access solutions and identify licensing gaps or issue Improve visibility of client and network device activity with data correlated from multiple sources Visibility into your degree of network automation adoption and actionable recommendations Personalized alerts for network device faults like memory, CPU and switch port congestion Scans data to identify exposure to known issues including bugs, PSIRTS, Field Notices, and automatically updates results to TAC case

Contextual Learning

Cisco DNA Center: Device Provisioning, Templates and API Cisco IBN Adoption: Campus Software Image Management Monitoring Wireless Assurance Utilization and Throughput to Maximize Capacity Deploying Cisco SD-Access Campus Fabric using Cisco DNA-C Automation (ENDCF) v1 Cisco IBN Adoption: Scalable Access Policy Improve understanding of Cisco ACI troubleshooting best practices through on-demand courses Improve understanding of Cisco ACI automation best practices through on-demand course Improve understanding of Cisco ACI Multi-Pod best practices through on-demand course Cisco Secure Endpoint: Integration with other Cisco products on-demand resource

Level 2

Expert Resources

Cisco DNA Center Implementation Readiness Accelerator Cisco DNA Center Campus Software Image Management Deployment Accelerator Cisco DNA Center Assurance Sensors and Intelligent Capture Deployment Accelerator Cisco SD-Access Infrastructure Readiness Accelerator Cisco ISE SD-Access Segmentation Strategy Accelerator 1-1 coaching engagement with Cisco experts to plan the architecture transformation of your network Deep dive into Cisco ACI Automation features in the 1-1 coaching engagement with Cisco experts Master your Cisco ACI Multi-Site Orchestrator skills in 1-1 coaching sessions with Cisco experts Endpoint debugging troubleshooting best practices 1-1 coaching session

Trusted Support

Centralized solution support and 30-minute critical response

Insights and Analytics

Cisco TAC service request can be generated as faults are detected for problem resolution Optimize software recommendation based on device role, criticality and network topology Cisco TAC service request can be generated as faults are detected within assurance remediation recommendations Utilize CX tools and check configurations of platforms for segmentation policy compliance with PCI and HIPAA Utilize CX tools and check configurations of platforms for segmentation policy compliance with PCI and HIPAA Cisco TAC service request can be generated as faults are detected with network provisioning remediation recommendations Improve visibility of client and network device activity with data correlated from multiple source Optimize software recommendation based on device role, criticality and network topology Receive automatic notifications when exposure is detected; including recommended corrective action

Contextual Learning

Implementing Automation for Cisco Enterprise Solutions (ENAUI) v1.0 Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.0 Deploying Cisco SD-Access (ENSDA) V1.1 Implementing Cisco Catalyst 9000 Series Switches (ENC9K) v1.0 Boost productivity using applied learning through hands-on labs Boost your automation skills using applied learning through hands-on labs Boost your confidence and productivity using applied learning through hands-on labs Protecting against malware threats with Cisco Secure Endpoint v5.0 learning session

Level 3

Expert Resources

Create 90-day plan and create best practice compliance and deployment plans Customized development of software strategies for network devices across the infrastructure Cisco HTOM prioritizes and expedites cases to shorten mean-time-to-resolution Personalized assistance by a network specialist to identify root cause and rapidly resolve incidents Personalized assistance by a network specialist to identify root cause and rapidly resolve incidents Personalized assistance by a network specialist to identify root cause and rapidly resolve issues Cisco HTOM prioritizes and expedites cases to shorten mean-time-to-resolution Create 90-day plan and create best practice compliance and deployment plans Cisco expert expedites cases to shorten mean-time-resolution of security breaches

Trusted Support

Highest priority 15-minute critical response with access to onsite RMA

Insights and Analytics

Insights to provide long term license planning to assure proper device coverage Provides detailed insights into network device software releases, risk, defects and risk level Ongoing infrastructure health, performance, and optimization to reduce assurance events Provides insight into implementation, migration and change management plans across SD-Access solution components Provides insight into implementation, migration and change management plans across SD-Access solution components Provides insight into implementation, migration, and change management plans across network provisioning Insights to provide long term license planning to assure proper device coverage Insights to provide long term license planning to assure proper device coverage Ongoing infrastructure health, performance, and optimization to reduce security risk

Contextual Learning

Group training classes to understand the onboarding of network devices using Cisco DNA Center Group training classes to understand the management of device software images using Cisco DNA Center Customized group training classes on how to use assurance tools to improve network availability Customized group training for network fabric utilization and segmentation readiness Group training classes to understand the application of end-to-end network policy using Cisco DNA Center Customized group training on how to use network provisioning tools to simplify network management Customized group training on Day 2 Operations and Usage Review Customized group training to understand how to leverage automation for multi-site for Cisco ACI Customized group training on how to use endpoint security tools to mitigate risk

Level 4

Expert Resources

Cisco will perform the onboarding of network devices for deployments and equipment refresh Cisco will perform the recommended network device software version upgrades automatically Cisco will conduct proactive performance-based problem management at the site level for wireless clients Cisco will maintain and manage policy, drive changes utilizing ITIL framework of change management and service request fulfilment Cisco will maintain and manage policy, drive changes utilizing ITIL framework of change management and service request fulfilment Cisco will conduct proactive performance-based problem mitigation at the site level for network optimization Cisco will maintain and manage policy, drive changes utilizing ITIL framework of change management and service request fulfilment Cisco will perform the network device software version upgrades recommended automatically Cisco will conduct proactive performance-based problem management at the site level for endpoint security

Trusted Support

SLO monitoring of operational environments and proactive root cause analysis

Insights and Analytics

Proactive identification of incidents, correlation, and automated action for information collection/analysis Customized analysis of software risks along with planning and deployment of new software if necessary Availability, capacity and performance insights through operational health KPIs Reporting on SLAs across the environment (Time to Notify, Time to Acknowledge, Time to Restore, Root Cause Delivery and Change Success Rate) Reporting on SLAs across the environment (Time to Notify, Time to Acknowledge, Time to Restore, Root Cause Delivery and Change Success Rate) Availability, capacity, and performance insights through operational KPIs Cisco will perform the network device software version upgrades recommended automatically Proactive identification of incidents, correlation, and automated action for information collection/analysis Availability, capacity, and performance insights through operational KPIs

Contextual Learning

Learning mentor identifies future technology needs and develops learning paths Learning mentor creates customized training success roadmap and progress reporting Learning mentor conducts skills gap analysis through interviews, surveys, exams Learning mentor creates customized training success roadmap and progress reporting Learning mentor creates customized training success roadmap and progress reporting Learning mentor creates customized training success roadmap and progress reporting Learning mentor identifies future technology needs and develops learning paths Learning mentor conducts skills gap analysis through interviews, surveys, and exams Learning mentor conducts skills gap analysis through interviews, surveys, and exams

Accelerating time to value for your Cisco solutions

Built from our existing services portfolio and new features, Success Tracks is a comprehensive suite of service solutions that provides right experience at the right time as you navigate your technology journey.

Success Tracks are available in four levels, each with a suite of capabilities that build on the other – expert resources, trusted support, insights and analytics, and contextual learning, to meet your specific needs. You choose the right level that aligns with your budget, resources, and IT environment. From strategy, design, deployment, and optimizing your network to directly managing your operations, we are here to simplify your path to success, so you realize value faster at every step of your journey.

Your personalized guided journey to success

CX Cloud is the digital interface for accessing the capabilities and resources provided as part of the Cisco Customer Experience Success Tracks portfolio. Additionally, it provides a personalized, guided journey along a proven adoption path with its Lifecycle feature. This results in you being able to manage your Cisco technologies and Success Tracks features at your fingertips through this single pane of glass. For example, CX Cloud provides you with:

Expert best practices and proven methodologies focused on industry wide solutions to guide you through every step of your lifecycle journey.
Proactive and prescriptive service options to detect, prevent, and solve issues quickly to keep your infrastructure running at peak performance.
AI/ML-driven analytics that provide proactive and predictive insights to recognize potential problems, optimize operations, and accelerate technology transitions.
Contextual learning and certification resources to expand workforce skills and knowledge to be more efficient and effective for the future.

For more information, contact Cisco CX representative or Cisco partner to get started today.

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This assessment helps you identify the Success Track level that provides key capabilities that best addresses your priorities for your technology solution.

Which technology solutions are you interested in supporting:

Please select the use case you are currently or considering to adopt.

Please select the use case you are currently or considering to adopt.

Please select the use case you are currently or considering to adopt.

Expert Resources

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Trusted Support

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Insight and Analytics

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Contextual Learning

Rank the following capabilities in order from (1) most important to (4) least important based on your priorities.

Success Track for Campus NetworkData Center NetworkIntegrated Secure Operations: Level

Level 1

Level 2

Level 3

Level 4

Accelerating time to value for your Cisco solutions

Your personalized guided journey to success

This assessment helps you identify the Success Track level that provides
key capabilities that best addresses your priorities for your technology solution.